1 reviews | Active since Jan 2013
********** Debits for non existent data contract
Dear @Vodacom please urgently reverse the R354 debit for a 10gig day and 20 gig night plan when we had agreed on 20gig day and 40gig night for R199. I’m no longer interested in your ****. *** is my number, listen to your recordings and rectify immediately, it was also agreed the amount of R199 for the new plan of 20gig day and 40gig night would be debited every month on the 25th and I get debited today. Please reverse that debit order and consider my contract cancelled as the initial R156 contract of 10 gig day and 20 gig night was due to come to an end at the end of August. Today again 1 October 2021 I was debited R810 that I had to go into the bank to reverse and block. These are references for all the calls I have logged since 4 September and 1 October 2021 regarding this matter:References Vodacom Case *** ******
This now constitutes ***** as we have no standing contract with each other and the initial contract we had for 24 months ended in July 2021 and I called in August to request this contract to be fully cancelled and closed. I want an email stating the initial contact has now been fully cancelled and we have no further business with each other otherwise I will escalate the matter further for ***** with my legal advisors.
Please note that this issue has still not yet been resolved, I just received an invoice for R354 due on 31 October 2021 and your customer service rep who called to resolve the issue had specifically said that the amounts would be reverse which he did and all future debit orders would be stopped which hasn’t happened clearly since I got an invoice this morning already meaning I’ll be debited again on 31 October 2021.
Please kindly resolve this urgently before I escalate it to my absa ***** department.
Please note that this issue has still not yet been resolved, I just received an invoice for R354 due on 31 October 2021 and your customer service rep who called to resolve the issue had specifically said that the amounts would be reverse which he did and all future debit orders would be stopped which hasn’t happened clearly since I got an invoice this morning already meaning I’ll be debited again on 31 October 2021.
Please kindly resolve this urgently before I escalate it to my absa ***** department.
