GG
Gavin G

1 reviews | Active since Dec 2015

14 Dec 2015, 16:15

********** debiting by debit order

Since 2015-09-11 I have been **********ly debited monthly by Vodacom for a cellphone account that does not belong to me and of which I have no knowledge. The ********** cell phone number is ..., for an additional R758.99. I immediately informed Vodacom telephonically but have received no positive response to date.<br> <br> I have attempted to resolve the issue on numerous occasions with the following reference numbers and people names have been issued by Vodacom on various occaisions:<br> .....<br> <br> To date, there has been no response other than occasional sms stating that somebody tried to contact me without success. This is an absurd, ridiculous excuse since they own the network. I currently am in debt, including my time of over R24000.

0
Replies (1)
Vodacom
Vodacom's reply15 Dec 2015, 15:14
Official
Hello GavinGrayCT,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,