********** debit orders from vodacom

Item: Vodacom
Rating: 1
Author: Vanisa S

Vodacom has been debiting my account. I did not give them permission, I don't have a contract with them. I have been trying to call them, it says they are experiencing high call volumes.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Oct 2019, 15:38

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Oct 2019, 15:38

Official

Vodacom's replyOfficial

08 Oct 2019, 15:09

Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. As per our discussion today, our records indicate that your query is currently in hand with the relevant department and busy working on it. . Kindly allow the team to finalize your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team

Vodacom's reply08 Oct 2019, 15:09

Official