********** DEBIT ORDERS

<p>Dear Vodacom</p> <p>My name is Gene Jacobs and I have tried numerous times to get Vodacom to fix the errors on my acount with no success.</p> <p> </p> <p>Currently Vodacom has debited more than R20 000 from my acount for their mistake. I went to the Witbank Highveld Mall Vodashop several times and they e-mailed the complaints and queries. We spoke to Customer Care and Accounts Department, they advised me this will be corrected and the money will be paid back to me.</p> <p> </p> <p>But after speaking with the Accounts Department there are more mistakes and now Vodacom is duplicating the debit order every month that was not even supposed to be debitted in the first place. Today I waited for 75 minutes on the phone trying to resolve this mater with no luck. I will seek legal advice and will lay a ******** case of ***** against Vodacom.</p> <p> </p> <p>All legal fees will be absorbed by Vodacom as I have proof that all the documentation was sent from the Highveld Mall Vodashop to try and resolve this matter.</p> <p> </p> <p>This is the reason why I had to change service providers in May 2016 due to accounting problems not being resolved and no Vodacom representative could give me any answers.</p> <p> </p> <p>Vodacom Ref: Thank you for your email. Your reference number is: 001F4aBXV6BSWQKH</p> <p> </p> <p>Dear valued customer</p> <p>• FNB:-) Your Debit Order was stopped, remember to cancel it with the company. Visit Online, Cellphone Banking or App to reverse the Debit Order. Info ********** 404.</p>