LP
Louanne P
1 reviews | Active since Nov 2014
05 Feb 2020, 08:58
********** DEBIT ORDER CHARGES
I have been trying to contact Vodacom since yesterday WITHOUT success, I keep on getting cut off.
I have been debited for two accounts instead off one for the last 9 months and I only have 1 account.
I cannot get a hold off Vodacom to refund me the R506.38 that has been deducted for the last 8 or 9 months in order to reverse it.
Helpful (0)
Replies (6)0
Replies (6)LP
Louanne P's updateReviewer Update
05 Feb 2020, 09:01My cell phone number is ***
LP
Louanne P's update05 Feb 2020, 09:01
Reviewer Update
My cell phone number is ***
Vodacom's replyOfficial
05 Feb 2020, 09:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2020, 09:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LP
Louanne P's updateReviewer Update
06 Feb 2020, 13:4424 Hrs later and still no word from Vodacom. That is what you call service.
LP
Louanne P's update06 Feb 2020, 13:44
Reviewer Update
24 Hrs later and still no word from Vodacom. That is what you call service.
LP
Louanne P's updateReviewer Update
17 Feb 2020, 08:13It has been one week now and STILL NO reply or action from Vodacom regarding the money they stole from me. Guess I need to take further steps.
LP
Louanne P's update17 Feb 2020, 08:13
Reviewer Update
It has been one week now and STILL NO reply or action from Vodacom regarding the money they stole from me. Guess I need to take further steps.
Vodacom's replyOfficial
26 Feb 2020, 19:56Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, a refund has been requested for the late cancellation. It may take 7-14 working days to reflect on your bank account.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, a refund has been requested for the late cancellation. It may take 7-14 working days to reflect on your bank account.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2020, 19:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, a refund has been requested for the late cancellation. It may take 7-14 working days to reflect on your bank account.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, a refund has been requested for the late cancellation. It may take 7-14 working days to reflect on your bank account.
Regards,
Consumer Website Team
Best regards,
LP
Louanne P's updateReviewer Update
27 Feb 2020, 07:46Thank you for the feedback, will wait to see when the money reflects.
LP
Louanne P's update27 Feb 2020, 07:46
Reviewer Update
Thank you for the feedback, will wait to see when the money reflects.