********** debit order by Vodacom

<p>I have been a loyal customer of Vodacom since July 2008 with 3 to 4 Vodacom accounts. My accounts were paid for without fail, until last month when they did not debit my account on the 3rd day of the month as agreed in the contract. I was made aware by the Vodacom person that in fact all these years, Vodacom was debiting my account on the 1st day of the month and not on the 3rd day. When signing the contract 8 years ago l requested for 3rd day to allow for any eventuality of delaid salary. </p> <p>To cut the long story short, last month lease requested the debit order to be moved to the 7th day of the month, but Vodacom decided to hard block all my phones 1 day before the new due date. I went straight to vodaworld to make a cash payment of the outstanding balance so that they could unblock my phones. I didn't have my phones unblocked until l had to phone them again the following day at 08:45.</p> <p>Today on the 8th, l woke up only to see that Vodacom has **********ly debited my account for the sum of R3, 439.93 despite having previously paid them the whole outstanding amount of R 2, 559. I find what Vodacom has done, ********** and totally unacceptable, which is why I am seeking your advice. </p>