LH
Laura H

1 reviews | Active since Mar 2010

31 Jan 2016, 19:24

********** Data Useage

end of October 2015 we took out a contract for my wife we stipulated to the salesman who helped us that we wanted a top up contract and it was R599 per month. It was granted in my husbands name and my husband been handed the paperwork to sign. My husband initialed the pages and we were under the impression everything was fine. My wife operates her home based salon purely on Facebook as its free advertising and she has an established clientele Base. End of November we received a bill of R5498 of data use age only for my cell no in question. My husband took this upon me as I used all that data and money's worth. He disputed it and so did I. What we found was the salesman actually gave us an open contract, but this had nothing to do with the data use age. My wife put her own limit on the ph as 1gb to let her know when she's reached it. That never happened. When we went to fight this with the salesman he denied ever him heard my husband saying he wants a top up contract. I was with my husband I heard him say a top up. On Facebook as of today's date, there are a number of posts of people that are being **********ly billed for data they never used. Itemised billing is pending ph locked

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2016, 09:22
Official
Hello chicken,

Thank you for making us aware of your complaint.

A consultant will contact you in order to address your concerns. We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,