********** Data Charges and inconsistent process application

<p><br />- When my data ran out on the 29th of April on my Vodacom Red VIP Number - I had no access whatsoever. I physically had to drive to a wi-fi hotspot in order to access any data services.<br />- When I called on the 1st of May (as I still had no access to the internet) I was told that my data had been loaded. - I was unable to get access to get access to the Internet from my phone, and I literally saw 4GB of data disappear in 1 day while I was unable to access the Internet (the only way I could see this was because of I had wi-fi access at home)<br />- I called the customer care line 082 111 and after throwing my toys out the cot and escalating the matter as high as I was allowed to - I spoke with the Call Centre Manager - Mandla (Mandla logged a Service Request for me - SR 1- ********** 3) <br />- Vodacom came back and apparently I used 4GB of data on one day (despite the fact that I did not have access to the internet) VERY UNLIKELY<br />- To compensate for the inconvenience, Vodacom gave me 1GB's worth of complimentary data. <br />- This Data lasted me the rest of the month</p> <p>Come 1 June 2016:</p> <p>- I get hit with a R15,087.08 Debit order on my account.</p> <p>- My Normal bill is as follows:</p> <p>- 082 6** 46** Vodacom RED VIP (R2077.21)<br />- 084 5** 51** - Smart S (R262.28)<br />- 064 6** 07** - Flexi 200 package (R199.00)<br />- 064 6** 00** - (R437.72) 10GB day and 10GB night surfer</p> <p>This amounts to R2976.21</p> <p>Kindly explain how this works, when:</p> <p>- I have not received a bill since December 2016<br />- The VIP RED package is fixed, which was proven by the fact that when my data was depleted on the 29th of April - that I could not get access to the internet (Please refer to SR 1- ********** 3)<br />- I did not receive any notifications from Vodacom that I was reaching the cap on my data allocation and that if I went over the cap that I would be charged out of bundle rates.<br />- In the 11 months that my VIP account has been active I have never used my full cap and I had never received a notification that I was reaching my cap.<br />- I routinely receive notifications on my 084 55** 1** number when I have 100MB or less data available , along with the associated invitations to buy adhoc data bundles (I have numerous examples)<br />- The Data allocation on my VIP Red Package is 5GB , this is in addition to the 20GB I have on my Data number (064 6** 00**)<br />- How is it possible to use Out of Bundle Data to the amount of R10,600.00 over and above the 5GB data allocation and not receive one notification ? If that were true (which it is not) it is irresponsible business practice to not send a notification<br />- I have uncapped wi-fi at home, which makes it impossible for me to use the amount of data that I supposedly used and based on my history - this bill is clearly anomalous.<br />- Here is the kicker, for the month of May, of my 20GB data allocation on the number (064 **7 00**) I used a total of 2.79GB, - Why on God's green earth would I run up a R10,600.00 bill but neglect to use 17.21GB of a data allocation that I already pay R437.12 for per/month.<br />- Why would there be a cap on my data during the month of April, but no cap on my data in the month of May (This smacks of mismanagement or worse *****)</p> <p> </p> <p>Added to that Vodacom, keep on sending me snotty responses from no-reply numbers and I receive up to three calls a day for me to make arrangements to pay my supposed "arrears".</p> <p> </p> <p>I have now been notified that my numbers are uncapped, then why cut off my data at the End of April. Bunch of lies!!!</p>