MB
Michelle B

1 reviews | Active since Nov 2013

14 May 2015, 12:42

********** Data Charges

I have several contracts with Vodacom, one of which is for a 3G laptop device which I took out for my husband to use (we both have one) He very rarely used it and since it was only R149 per month, that was ok. My husband misplaced the device (or it could have been ******, we are not sure, but we cannot find it), and I then went to Vodacom to have the contract cancelled on the 27th of March so that it may not be used by someone else. A few days after I cancelled it, on the 3rd of April, my bill for this device alone came to R2,300! As I said, it's never been over R149 pm and now all of a sudden, since cancelling it, I am being charged this insane amount for data usage! I then went back to Vodacom Brooklyn and the lady I spoke to said she had no recollection of my cancelling this contract, and was also not able to help me with this data usage--charges, I need to phone Customer Care. Every time I phone this call centre, they are off line! So no one is able to help me! This will now be the 3rd time a ********** incident has happened on my Vodacom bill and its very frustrating to deal with Vodacom. I am seriously considering moving all of my other contracts to another service provider.

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Replies (1)
Vodacom
Vodacom's reply15 May 2015, 09:16
Official
Hello michburger,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,