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faytagg F
1 reviews | Active since May 2016
27 Jan 2020, 08:22
********** cost of calls. No access telephonically to customer "support"
After purchasing top up airtime to the value of R110, I was only able to make 2 short calls totalling 8 mins in total. Is this what Vodacom is now charging for calls? They will not answer phone calls but refer you as an only option for customer service to a self help menu that can't help in this regard. Shocking customer "service".
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Vodacom's replyOfficial
27 Jan 2020, 10:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Jan 2020, 10:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team