********** contracts upgrade

I had a contract with vodacom. After the two year contract period, I called in to have it cancelled. Only to get a shock of my life that It cannot be cancelled because I had "upgraded" at the Reeds, Centurion. Mind you, I'm in Cape Town. That was the begging of my horrific nightmare.

I was then advised to make an affidavit, sign three times and a copy of certified ID copy. I did all that and emailed the documents to the address provided. I only recieved the automated acknowledgement where it was indicated that I would get contacted within a specific time, (24hours) if not mistaken.

I waited and waited, the first debit order went off on the de*****ed contract while waiting for vodacom to freeze the account. I reversed the transaction, and I was charged by the bank for the reversal. Incurring more cost and inconvenience on something that was not my doing. Let alone having to mess up my credit record for reversing an unauthorised debit order.

At this moment, I couldn't even put it a notice to have the old contract cancelled because there's a new contract on my profile. After sending follow up emails, going to vodacom outlets for assistance, the ********** upgrade was eventually flagged. It was only then I able to give notice after paying the settlement balance. This balance to have my account unlocked, was provided to me by vodacom staff. They then told me to call after a day. At this moment in time, I just want to get this matter finalised, I longer use the sim card. I paid because I was really getting stressed out and 2 days later I call to officially give notice.

Just as i thought it was over, after 30 days, my account was still clised and the amount kept increasing but at least there debit order stopped. This was after I have had yhe last 30 days of notice.

Each time I checked the app the amount was accumulating. And I left it at that, because I had done all that I was told to do. Only a month ago I was called by a debt collector that I owe vodacom. I really don't know what to do anymore. All I need is to have my name cleared. I've been a loyal vodacom customer for years. Never had I missed a single payment. But the horror and headache of suffered after this ***** happened is immeasurable for something I did not cause.

I once more visited a vodacom outlet in Tokai after being sent from pillar to post by the call centre. The vodacom salesperson couldn't believe what he was being told by his colleagues. Eventually he was assistant after about an hour, that my call was escalated to investigation department. To date, nothing has changed when I check on the app. I simple refuse to pay for something that I didn't not benefit from. More so that I had follow all that I was told to do to have the account closed.

Please someone help me to close this matter. I worked really hard not to have my profile flagged only to suffer because of a ********** transaction. It's really not fair how vodacom is thanking me after being a loyal customer all these years. ?