********** Contracts taken out on my name and Vodacom couldn't care less!!!

On 8 Jan I received two SMS's stating a new quote was generated on my Vodacom profile. Then airtime transfer services was activated, I phoned the Vodacom customer care being late at night there was no answer and I hanged up. The next morning a lady phoned me and I explained she stated there were two contracts opened on my name. She flagged my account so that any changes could only happen in store and ensured me the numbers would be removed. The sms continued after two days so I phoned Vodacom again and logged into my Vodacom profile where I could see the two numbers the call operator then escalated the matter and ensured me it would be removed. End January my bill was normal. Now end February and it started again this time an attempted sim swap, I logged into my Vodacom profile and saw the two numbers still there with a bill of R 13 000. I phoned the customer care this time I was informed that I would need to get a police affidavit and forward it onto the ***** department. As for the debit order there was nothing they could do, not freeze the account, not cancel the two ********** contracts nothing. The email reply from the ***** department states they will reply within 7 - 14 days. This is unacceptable I must suffer due to their neglects to protect me and there is no assistance that they can offer I feel hard done to know ********* can steel my identity and Vodacom couldn't care less in fact they care so little that they will still debit my account and leave me without money for the month. I am sure what they are doing is ******* and a good lawyer could take them to school. I decided to transfer all my money from my account and pay my other debit orders manually and WILL NOT PAY VODACOM UNTIL THIS ***** IS STOPPED AND MY ACCOUNT SORTED. My contracts expires late 2021 I will be canceling.