********** contracts: Mobile networks that fail to do proper checks_ Vodacom

<p>An upgrade was done with Vodacom without my knowledge and no one from Vodacom contacted me? I called in to try and close my account and was told my account was arrears becausI hadnt closed it properly , I then immediately paid out of panic. When I called back to close it then I was informed that an upgrade was actually done. A dispute case was logged and its been investigated, which is fine but I'm told I cant be cleared with the ITC until the investigateion is completed. How can its still be showing that I owe them when I dont? I paid money for something I dont even have. The service I have received while trying to resolve this is terrible. After being a loyal client for so long, when I asked why a check wasn't done. I was told that its because its a cheap phone that was taken out hence no check was done.</p> <p> </p> <p>I am extrememly dissapointed with the communication and lack of feedback.</p> <p> </p> <p>Thanks,</p> <p>Lerato</p> **********