mvdl
morne van der linde

1 reviews | Active since Jul 2015

06 Nov 2019, 20:23

********** CONTRACTS BY VODACOM

ABSOLUTELY ****p all over again. This is and will probably not be the last. My new horrible experience is with the fibre fiasco. I was browsing on the internet and all of a sudden I get a call from Vodacom offering a fabulous fibre contract special. I was told by the sales person " You are Fibre Ready". A week passed and I followed up. I was told there is an issue as another person is shearing my order in Doornkop. This must be resolved first and it will take up to 48 hours. I contact Vodacom again a week later to be informed that I am not fibre ready. If you check on the Vodacom website you will find that the area is fibre ready. I left it at that was told a manager will contact me shortly. Nothing and no one had the courage to contact me up to now. Again I contact Vodacom and again the same story. I had to redail and select option 1. AGAIN the same story but at least this gentleman was prepared to assist although he said it ca not be guaranteed. My question is... WILL VODACOM STAND UP AND AGREE THAT THIS IS **********? selling a product and informing a customer that he is fibre ready and when a follow up says you are not ready although you have signed a contract and was led to believe all is in order??? This is open *******ION??? WHAT AM I TO DO??? PLEASE ASSIST URGENTLY.

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2019, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team