********** contract upgrade

I received a call from some ************ Vodacom agent; the purpose of the call was supposedly for the agent to convey the message that vodacom is implementing new reduced tariffs/subscriptions from 1 February, and I accepted the reduced subscriptions.

I was surprised to receive the SMS that my contracts were being upgraded without my consent, as a matter of fact there was no mention of any contract upgrade during our discussion - call recordings can attest to this.

I am not sure how Vodacom manages to be associated with ************ agents who **********ly upgrade clients’s contracts without their consent, however, I have absolute confidence that Vodacom will resolve this matter. I have been a happy Vodacom client for a very long time to allow some dishonest and ************ agent to dent the relationship I have with the company.

All I want is my contracts to be defaulted back to where they were prior to that unfortunate call from the agent.