********** contract upgrade

<p>Vodacom has been my worst nightmare for the past 2 or 3 months. i had to find out that my contract was **********ly upgraded and they did an internal investigation where they found that it was indeed **********ly upgraded. i have been going back and forth now phoning them and requesting they clear my account as they say on my name I owe close to R14000. How long is it really going to take them to resolve the matter once and for all. i have been tossed around all departments phoning and still no solution to my problem. </p>