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Mary T
1 reviews | Active since Oct 2010
13 Jan 2020, 03:01
********** contract that vodacom has not resolved for 3 months going on 4
I had once again fallen into the scan of my data contract being **********ly upgraded. I have reported the matter in October 2019, I did a follow up 1st week of January 2020, where the consultant promised to go investigate and call me back and they never did, and this has not been resolved. I am still being debited twice the amount of my original contracts that I have with vodacom. The same happened in 2015, once my contract is due for an upgrade and I choose not to upgrade, someone does it without my knowledge and benefit from taking the expensive device while I have to sort out this mess with Vodacom.
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Replies (3)
Vodacom's replyOfficial
13 Jan 2020, 08:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2020, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Mary T's updateReviewer Update
16 Jan 2020, 09:34I still have not been called, 3 days later.
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Mary T's update16 Jan 2020, 09:34
Reviewer Update
I still have not been called, 3 days later.
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Mary T's updateReviewer Update
03 Mar 2020, 22:13Hi, I have stated so many time that I have no store to go to. I have since been advised to an the ke an affidavit and log a ***** dispute. I did so on the 5th of Feb with ref no EC-1ZLT-28EODS. I still have not heard from you, instead my accounts have been suspended saying I am owing an amount of about R13 000.00
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Mary T's update03 Mar 2020, 22:13
Reviewer Update
Hi, I have stated so many time that I have no store to go to. I have since been advised to an the ke an affidavit and log a ***** dispute. I did so on the 5th of Feb with ref no EC-1ZLT-28EODS. I still have not heard from you, instead my accounts have been suspended saying I am owing an amount of about R13 000.00