********** contract taken using my details.

My nightmare with Vodacom started in December 2018 after a debit from Vodacom went from my account after I had paid my monthly cellphone bill with them. When I enquired on why I was being devoted twice in one month I was advised I had taken a new contract and was paying prorata for it.

I was LIVID so say the least, I advised them I did not take out another phone and demanded the proof of all documents they approved and which store it was. I was advised to send my original documents, so ID, 3 signatures and an affidavit to *****-disputes which I did... They gave me a reference and number acknowledged my mail.

January I followed up with the ***** department after they debited my account again, I called and was advised they can’t see my dispute that I submitted. I resent the same mail sent in Dec to them. Come Feb I get a call from one of their consultants asking if I sent the documents.... at this time I’m boiling with rage as they have listed me as a slow payer. I then went to a vodacom store at clearwater mall and the consultant advised that there nothing on my account that shows I’ve submitted a ***** claim. I them sent her the same docs I sent in December.

It’s now April and I get a call from vodacom collections AGAIN. Advising me that I have been listed and account is blocked. I AM FUMING... I explained that it’s taking them 5 months to sort out a claim and no one can give me an answer. They claim to escalate the query to managers, no answer, I ask for numbers to their ***** department and I’m apparently not allowed to contact them. Till this day I am not cleared of this and have NOT been given a solution.

This has affected my house application process and I still struggle to get assistance. Vaodacom consultanta are the worst, Their service in disgusting to say the least. I’ve been. Client with them since I’ve used a cellphone and this experience has made me to take a decision tonleave this network. I NEED THIS ISSUE SORTED AND MY NAME CLEARED. They don’t care about people’s livelihoods all they care of is sales!!!!