GD
Glen D
1 reviews | Active since Oct 2021
26 Oct 2021, 08:31
********** contract taken out in my name.
For the third time now, I have had a ********** contract taken out in my name at Vodacom. This time I found out when their collection attorneys started to harass me for money I do not owe. I have reported the matter to Vodacom's ***** department last month, and not even they have the decency to keep a person informed of what is going on, all the while I keep getting demand sms's from their collection attorneys.
Is this how Vodacom operates? Absolutely disgusting!
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Vodacom's replyOfficial
26 Oct 2021, 09:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Oct 2021, 09:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GD
Glen D's updateReviewer Update
01 Dec 2021, 10:31So, once again Vodacom deem it unnecessary to answer emails. As your legal department has ignored my email dated the 02nd November 2021, please can somebody of use, send me a statement of this supposed account from its inception. Thank you.
GD
Glen D's update01 Dec 2021, 10:31
Reviewer Update
So, once again Vodacom deem it unnecessary to answer emails. As your legal department has ignored my email dated the 02nd November 2021, please can somebody of use, send me a statement of this supposed account from its inception. Thank you.