********** contract taken out

I am utterly disgusted with the service received from Vodacom Clearwater. There was a ********** contract taken out on the partners contract. When we asked where are all the documents that he should've signed and a copy of his ID for this contract they couldn't provide it and then they confirmed that it is ***** that has taken place. Spoke to Palesa Tsotetsi at the branch who said that she will sort this out and we then requested that we are cc'd in the email when she sends it to Forensics but nothing. Everytime I phone the branch and speak to her she advises that she will follow up and call me back but never does. Its almost the end of the month again and the debit is going to run off wit this amount leaving us on a back foot financially. You should really screen your employees thoroughly before you employ them as this affects customers pockets and not sure what you do about these employees who commit ***** as i have that this individual has done it on previous customers and nothing was done about it.