********** CONTRACT STILL NOT RESOLVED

So since Monday Morning after my review I have been waiting for something favorable. If someone calls me to address an issue and 3 days later it is still not resolved and no contact whatsoever what purpose does it serve? I was told that someone from forensics should have been in contact with me. I am still waiting .So technically the best Vodacom can do is to stick to 2 weeks if they feel like it regardless of reasons and the client better pray that it takes 2 weeks and not more because others have told me Vodacom takes forever to resolve issues . In the meantime I cannot use my number nor get anything. Honestly if it was not for Network issues with other service providers, I would have jumped the ship long ago. If Vodacom continues, I will have to seek legal advise and action.