PN
Palesa N
1 reviews | Active since Sept 2020
19 Jan 2022, 11:07
********** contract opened under my name
Vodacom has messed up my credit profile with the ********** account opened under my name. apperantly the account was opened 2019 without my knowledge. I was not even called to verufy purchase. Vodacom only contacted me 2021 saying i owe R8000. I did submit supporting documents to the MBD lawyers as my case was already handed ovwr to them. I went to the Tsakane Mall Vodacom store serveral times trying to get assistance with this matter but told the account was closed handed over to the lawyers. I emailed the MBD group 4 times, with no response to my case. Its really fustrating
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Vodacom's replyOfficial
19 Jan 2022, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2022, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PN
Palesa N's updateReviewer Update
20 Jan 2022, 16:28Today i went into Tsakane Mall Vodacom shop for follow up regarding the slcase. The consultant was just rude. Did not even want to assist me. Sh says i must call Vodaco customer service myself
PN
Palesa N's update20 Jan 2022, 16:28
Reviewer Update
Today i went into Tsakane Mall Vodacom shop for follow up regarding the slcase. The consultant was just rude. Did not even want to assist me. Sh says i must call Vodaco customer service myself