********** CONTRACT OPENED UNDER MY NAME

<p>I have an R85 1GB 12 months contract with vodacom. Last month they tried to debit my account an amount of R209 which came back as insufficient funds because I only had R100 in my account for my usual contract of R85. I then went to Customer Service in Menlyn Mall to enquire about it and they told me that I have subscribed to an exra contract of the amount of R109 for a 2GB for 24 months for a *** number and the subscription was done telephonically.</p> <p> </p> <p>I then told them I never subscribed to an extra contract and I dont even know of the number. they then told me I must go make an affidavit stating that I dont know of that contract. I then went to do the affidavit and submitted it to customer services in Menlyn. I never received any response or feedback with regards to the case since then.</p> <p> </p> <p>Then on Friday 27th of May 2016 I wake up to find my line has been disconnected and when I called customer service they are telling me its because of the debit order that was returned. They then said I must go to a vodacom shop and pay the R85 plus admin fee and reconnection fee and my subscription for the present month. They said as from now I will be paying my account at the vodacom shop until the matter is sorted out.</p> <p> </p> <p>My issue is why must i be held liable for the reconnection and admin fees when the reason there where insufficient funds is because they debited a contract that i never subcribed for and why am I disconnected because of their Employees ******** ativities?</p> <p> </p> <p>I want my line reconnected ASAP because I am not going to be inconvinienced by the ********** ACTIVITIES that are performed by their Employees and I am not going to pay extra fees beacuse this is nonsence. Vodacom MUST sort this matter NOW!!!</p>