********** contract opened PC-0W3F-2JGO1F

It has been weeks since I complained and contacted vodacom with my problem of someone opening a contract account with them under my name. I still have not received an answer from Vodacom as to why they let someone open an account using my name without any proof of address or my id copy or my signature.<br> <br> They had said I must fax and email an affidavit and id copy to state that it was not me who opened this account. I did so but they still debited my account without my permission and have not lodged an investigation for me and claimed that they would come back to me. I need to be directed to an Ombudsman or Tribunal where I can lodge a case against them for tempering with my account as well as opening a cellphone contract account in my name **********ly. Please help!! I am really really not happy.