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carina D

1 reviews | Active since Dec 2022

02 Dec 2022, 09:21

********** contract opened on my account

My e-mail address was changed and a 20GB data contract opened on my account **********ly on 23 September 2022. I reported it immediately on the customer line and ***** disputes mailbox. Two months and R2 700 later nothing has been done by Vodacom, which suggests that you are indifferent to this kind of ***** against your customers.

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2022, 09:27
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team