********** contract opened in my mothers name

A ********** contract was opened using my mothers ID & bank account number on 4 May (noticed this when Standard bank tried to debit amounts for Vodacom off her account). After NUMEROUS Phonecalls to customer care (speaking to a different consultant each time & explaining the same problem again and again), faxing you proof of ********** documents and following up with phone calls to Customer care and Vodashop Sunnyside, NOTHING has been done about the matter except for a reference nr sent via sms. If a proper credit check was done before this contract was authorised you would've noticed that the documents are ****. This woman can now go around the country doing the same thing at other credit establishments. We need Vodacom to sort this out ASAP. We need Vodacom to STOP THE DEBIT ORDERS ON HER ACCOUNT & we need Vodacom to send a letter admitting this *****, so we can get the SA ***** Prevention Service to protect her identity. Until this is done, she is a target!How would you feel if someone stole your identity and opened contracts you have to pay for? This is UNACCEPTABLE! I don't want to see a generic response from Vodacom. I want a phonecall and this matter sorted out this week!