********** contract opened

On the 31st December 2017, I discovered that a ********** contract had been opened under my name, when the debit order was much higher than the normal amount going thru on my bank account. Upon investigation I discovered that a new contract had been taken out. I phoned customer care several times before I was given the correct information to log my dispute/complaint. At the same time I requested them to lock the number to prevent any further ********** purchases. I was told to send an email to ***** disputes,which took several attempts before they could give me the correct email address. The email was sent on the 4th January 2018. I received an automated notification/reference number back, however to date no response has been received. Out of sheer frustration, on Friday, 12th January 2018, I contacted Vodacom Head office in Midrand and asked for the ***** dispute department. I was put thru to a John Elliot, who after several attempts managed to trace my reference number, however the response that I received was that the case had not been allocated to an investigator as yet. After pushing him for a name , I eventually obtained the name of the investigator to whom he said he was going to allocate the case. He gave me the name of Sarah Moname, contact number of 011 ********** . Today, 16th January 2018, as I have received no response or updates, I phoned the number given above several times but no one answers or picks up the phone, on the last call, after the phone rang several times, it came back saying that the number does not exist. Again out of anger at the lack of service and the sheer frustration of trying to contact someone at Vodacom to assist, I phoned there head office again, I was told that no one was answering at the ***** department and was transferred to Customer care again, who said that no dispute was logged on the system. I asked for a manager and was transferred to the Solutions department who also said that no manager was available, i was asked to leave my name and number and was told that a manager would get back to me. Almost three weeks since i have logged this dispute, i still have no clue as to where the dispute is and am out of pocket awaiting my refund. The bad news is that the contract is still under my name and there will be monthly charges going off my bank account. I am considering cancelling and stopping all future debit orders from Vodacom with my bank and possible legal action, under my rights under the Consumer Protection Act. I wonder if my personal data under the POPI act is protected by Vodacom. To end, part of Vodacom's value system is 100% non tolerance of ********** activity, i wonder how well they put this into practice this within the company, based on my personal experience, it reeks of malpractice and collusion.