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Mudzuli S

1 reviews | Active since Sept 2012

20 Sept 2017, 18:22

********** contract open under my name

Someone took contract phone with vodacom using my **** identity. i report the matter to vodacom in September 2016 give them affidavit and proof of deduction now and and still waiting for my money as the debt my account.

0
Replies (7)
Vodacom
Vodacom's reply21 Sept 2017, 06:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Oct 2017, 09:32
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

MS
Mudzuli S's update13 Oct 2017, 12:02
Reviewer Update
i have not yet receive my money.
MS
Mudzuli S's update14 May 2018, 09:58
Reviewer Update
To: Mudzuli Sivhidzho Transnet Engineering KPK ********** Subject: RE: 00W7~7EE3 Dear Mr Mudzuli We acknowledge the receipt of your email. As per telephonic conversation at 10:26 on number ********** 939, authentication was successful. I have logged a service request with our Back Office regarding your refund query. Reference number S4-VA52R-RQ6FU, feedback will be provided within 72 hours. Apologies again for the inconvenience caused. Regards, Hanneline Eftha Customer Care eService Team
MS
Mudzuli S's update14 May 2018, 09:59
Reviewer Update
From: ********** ********** Sent: 12 May 2018 10:37 AM To: Mudzuli Sivhidzho Transnet Engineering KPK ********** Subject: S4-VA52R-RQ6FU ***~9PCH Dear Mudzuli We acknowledge the receipt of your email. With reference to service request reference number S4-VA52R-RQ6FU. Our Back office has responded saying that there is nothing that was due on the account. Regards, Kabelo Mogorosi Customer Care eService Team
MS
Mudzuli S's update14 May 2018, 10:04
Reviewer Update
This Is an insult to me. You took my money then you accept that you debt my account and the next telling that you do not owe. no one bothered to explain why they do not owe me anymore. Am taking this up and fight until I get my money back.
MS
Mudzuli S's update14 May 2018, 10:05
Reviewer Update
three year later, i have not yet receive my money.