1 reviews | Active since Mar 2017
********** contract issued in my name
<p>I was contacted by Vodacom about a account that is in arrears. I am not a Vodacom client. The caller asked me to submit documentation to their fax number and customer email adress, which I did. The documets included an Affidavit, 3 times my signature and a copy of the ID that was used but still in my ****en name and cancelled by home affairs. </p> <p>2 Weeks ago I was contacted by Hammond&Pole attorneys because Vodacom handed the account over to them. I kindly resent all the original documentation to the attorneys. </p> <p>I ran a credit report and this contract is lying on my Credit report with more than R20000 in arrear. </p> <p>The only reason that Vodacom was able to contact me was because my original cell number used to be a Vodacom number many years ago. </p> <p>I am now really fed up and suppose legal action against them will be the only option. </p> <p>I have been declined a upgrade on my data contract possibly becuase of this ********** account lying on my credit record!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
