DL
Denise L

1 reviews | Active since Mar 2017

01 Mar 2017, 13:04

********** contract issued in my name

<p>I was contacted by Vodacom about a account that is in arrears. I am not a Vodacom client. The caller asked me to submit documentation to their fax number and customer email adress, which I did. The documets included an Affidavit, 3 times my signature and a copy of the ID that was used but still in my ****en name and cancelled by home affairs. </p> <p>2 Weeks ago I was contacted by Hammond&Pole attorneys because Vodacom handed the account over to them. I kindly resent all the original documentation to the attorneys. </p> <p>I ran a credit report and this contract is lying on my Credit report with more than R20000 in arrear. </p> <p>The only reason that Vodacom was able to contact me was because my original cell number used to be a Vodacom number many years ago. </p> <p>I am now really fed up and suppose legal action against them will be the only option. </p> <p>I have been declined a upgrade on my data contract possibly becuase of this ********** account lying on my credit record!!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2017, 13:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team