********** Contract - Inside Job of Vodacom

So I am extremely confused. I've been trying to cancel my one contract since 22 June because it was due for an upgrade in June. It is now August and it still is not cancelled. After I was at the Vodacom shop and phoned already 3 times whereby they guaranteed me it has been cancelled. I want copies of my conversations with customer care please. This lady - Lesego at *** is now telling me I cna't cancel the one contract as I upgraded in South Coast Mall 2018??? This is rediculous. The last time I upgraded was in 2017. And I never go to South Coast Mall. I must no go to the polilce station to get an affidavit that it was not me who upgraded. I ask her to send me something in writing, she refuses. This mean that this is an inside job at Vodacom and somebody using my ID to get a new phone. If I upgraded in 2018 I want my phone please. I am so sick of you guys really. I will make a huge case of ***** and theft open against Vodacom if this is not sorted out. Now all of a sudden after 3 months this is now the response. So why was this not picked up before? I want copies of my conversations with VODACOM it is recorded so I would like all copies and a print out of me phoning customer care this year. I would also like a photo of the cameras in the shop in South Coast mall of me aparently upgrading this account. By 2018 this account was a year old because I upgraded in 2017, so how is it possible to upgrade after a year? My contract is 2 years. Pelase check the statements. Please send me the footage of photos in the shop in South Coast Mall as well as my conversations especially from June 2019. I insist on these details. I will open a ***** case against VODACOM.