********** CONTRACT IN MY NAME ***

Why does it feel like I'm a used and abused wife when it comes to dealing with vodacom? You have *****ed me over in so many ways and have literally taken over my life. I have been back and forth with you guys since 01st MAR 17. A contract has been opened in my name where 2 phones were taken out. Due to incompetence your sales consultant failed to ask for original documents, which led to this transaction being successful. How does one even open an account/new contract with copies? What is he process or is it just the number of sales that matter? never mind that I have never lost or misplaced my ID.

As advised previously there is a contract which has been opened in my name at your Menlyn store 22 FEB which only came to my knowledge on the 01st of MAR when I got a notification of a debit order which I have no knowledge of. I called the store and spoke to a manager Nonhlanhla who confirmed the contract was processed in that store.

I immediately advised this was ***** and she advised she has blocked both numbers , flagged them and requested I send through the required documents which she will then follow up with the ***** department which i did. Till today no one has bothered to sort this out regardless of countless follow ups i have done with them, meanwhile my name rots at the credit bureau.

Why is it that other service providers which I have the same issue with have sorted this matter out within 2 weeks max?. Meanwhile this arranged abusive husband (vodacom) refuses to set me free. So I called again on Friday 20 OCT and I am disgusted at your so called service, it is appalling. Oh did I mention how rude, unprofessional and impatient some of the call center staff are? Smangele she said her name was, makes me GAG thinking about it.

Can someone sort me out ASAP with a letter confirming the has been investigated and proven its ***** and all expenses in my name cleared. I have a life which you ave decided to put on hold for well over 7 MONTHS as the name vodacom appears on everything I touch.