********** contract given on my name -

Vodacom gave a ********** contract on my name. I contacted their ***** department, completed all the forms and affidavit from police, submitted this on the 2nd of March 2021. They put a debit order through on my bank account for this ********** account. I received a reference number, and that is it, I can not get through to the ***** department, and they do not respond to my emails. They are still billing me for this, I just received another invoice from them, and they will again debit my bank account. The ********* changed my address to an address on the East Rand, where Vodacom delivered, whatever this person got on the ********** contract. I explained to them to correct my address, but they can't do that, according to them. I have not received a refund for all the money ****** from my bank account. For 2 weeks now I have been trying to get hold of them, but it is like hitting a brick wall.