tK
teboho K

1 reviews | Active since May 2020

22 Mar 2022, 07:26

********** contract for a handset device and other gadgets /

Extremely Horrific Service and uncaring, ********* service provider (Vodacom,) LIKE MINDS (ONLINE)VODDIR)-VDLKO

I would like to express my deepest frustrations and unpleasant services for Vodacom, to be more specific , i received an sms dated 10 March 2022, a litigation notice from vvm debtors collectors, instructing the logistics of repaying an amount R19999.30 no later than the 30 of March 2022, this to my surprise it really shock me to learn that someone ha actually use my personal information to get excess to obtain a device on a contract basis, for all know ive never signed -up for contract agreement with vodacom its been over 10 years , this now the 3rd ***** activity been done by vodacom, im honestly disgusted by this reputable organisation to tarnish my credit profile and currently to struggle to be vetting after apply for vacancy my screen process is now compromised , Shame on you Vodacom, partly you are involve in this ************ conduct , POPI Act is there to proctect customer's personal information, you dismally failed to comply and adhere, someone from management level should contact me urgently, this is a unfair practice ,

0
Replies (1)
Vodacom
Vodacom's reply22 Mar 2022, 09:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team