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AO
Alison O

1 reviews | Active since Jan 2010

08 Jan 2021, 14:18

********** contract extension

I contacted customer services on 23 October 2020 over 20 days before my contract was due to end (26 November 2020) to not extend the contract, but have continuously been debited- 01/12/2020 increased to R353.60, 04/01/2021 increased to R629.00.

I have repeatedly contacted customer services and accounts (5 times) - each time they say they will get back to me, but no-one ever does.

ref ***

0
Replies (3)
Vodacom
Vodacom's reply11 Jan 2021, 08:45
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Jan 2021, 08:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AO
Alison O's update15 Jan 2021, 17:35
Reviewer Update
A week later and nothing but the automated reply - i.e no reply from Vodacom!

It looks like the "Vodacom Consumer Website Team" is about as interested in clients as customer services. It's very disappointing that they ignore HelloPeter too.......