AM
Aluwani M
1 reviews | Active since Nov 2021
23 Apr 2022, 06:29
********** contract done under my name
Vodacom Is the biggest ********** company. I took a contact phone on Feb I paid a connection fee of 200 if no mistaken the very same day. My first debit went off on the 22 Feb but I'm being told my contact will end April 2024.. My installment is R308 but my bill for this month is R482.when call I was told I have two invoices. They added another ********** invoice under my name. Starting to regret why I ported my number from mtn. I'm being told to wait but they are not resolving this issue.. And the most painful part is I was receiving sms like a was purchasing something I immediately contacted vodacom as I was suspecting *****. But I was told not to worry as everything was in order
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Replies (3)
Vodacom's replyOfficial
23 Apr 2022, 23:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply23 Apr 2022, 23:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
AM
Aluwani M's updateReviewer Update
25 Apr 2022, 17:29Can you kindly remove your R174 invoice under my Voda app profile as I don't know about it. What must a person do to get help here? Ever since Friday iv been complaining about the same thing. You are wasting my time and energy
AM
Aluwani M's update25 Apr 2022, 17:29
Reviewer Update
Can you kindly remove your R174 invoice under my Voda app profile as I don't know about it. What must a person do to get help here? Ever since Friday iv been complaining about the same thing. You are wasting my time and energy
AM
Aluwani M's updateReviewer Update
12 May 2022, 06:04Vodacom do I have to call complaining every month. Your service is k*k I am fed up. Why does my Voda app say I'm owing R409. 53?where is the R101 coming from? I am sick n tired of your bad service you don't care about your customers all you care about is our money. Due to poor customer service and your unresolved issues I would like to terminate my contract with you.. Please provide me with the full amount I'm owing and banking details. ASAP. LAST MONTH YOU DEBITED R308 AND R174 again when I call no one could explain where the R174 is coming from and that money was for nappies I had to reverse it myself and pay the reversal fee because of you. No No No. I am so fed up allow me to settle my acc and move back to mtn.
AM
Aluwani M's update12 May 2022, 06:04
Reviewer Update
Vodacom do I have to call complaining every month. Your service is k*k I am fed up. Why does my Voda app say I'm owing R409. 53?where is the R101 coming from? I am sick n tired of your bad service you don't care about your customers all you care about is our money. Due to poor customer service and your unresolved issues I would like to terminate my contract with you.. Please provide me with the full amount I'm owing and banking details. ASAP. LAST MONTH YOU DEBITED R308 AND R174 again when I call no one could explain where the R174 is coming from and that money was for nappies I had to reverse it myself and pay the reversal fee because of you. No No No. I am so fed up allow me to settle my acc and move back to mtn.