MM
Mawande M

1 reviews | Active since Jun 2016

22 Nov 2016, 14:58

********** contract destroying my credit report

<p>A fradulent contract was taken out on my name with Vodacom. I notified Vodacom immediately after they tried to take money out of my account, they shut down the number, but continued to bill me, but luckily the account they were using was closed.</p> <p> </p> <p>This contract affected my credit record, and I called Vodacom again, and they gave me an email address to send all my documents so that they can investigate. I called them again after 2 months and they said they had confirmed the ***** and were going to remove this account from my name. I have been waiting for 2 months for them to remove this account from my name. I confirmed with Compuscan today that they had not sent them the notice to remove that account and it is still appearing on my name. I called Vodacom again, and I was told it would be sent directly to me, but nothing happened, called again, lady said she was going to send again, but nothing happened. This is really messing with my score.</p> <p> </p> <p>As a long time client of Vodacom I am not happy about this type of service, I had no desire to change my number, but I think I will port if this is not resolved soon.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2016, 15:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team