ZZ
Zonra Z

1 reviews | Active since Aug 2016

14 Nov 2016, 12:36

********** 'contract' - Customer care -> no help

<p>After failed attempts to upgrade - see "never use online upgrading.... complete waste of time and oxygen" I cancelled my account with Vodacom.</p> <p>Called ********** on 1/9/2016 and confirmed that my account will be terminated 30/9/2016. Signed a contract with MTN and migrated number. Vodacom you no longer own this number.</p> <p>Vodacom "gives" me a new number and continues to charge me a monthly contract fee. For a number that I dont have, for a contract that I gave no consent for.</p> <p>Anyone that I talk to at customer care can only tell me that my number (im giving them the old one that has been migrated) is still active - its not - its on a different network now....My next step if ***** charges against Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2016, 14:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,