KR
Karel R
1 reviews | Active since Jun 2014
30 Dec 2019, 14:01
********** contract changes - no hurry
5 numbers on my contract were renewed by a Vodacom employee without my knowledge and approval. Renewed for another 24months. Some data contracts were changed to airtime even. Vodacom apparently busy with an internal investigation. I am waiting almost 8 weeks now for resolution. No feedback. No hurry. Even though all the information of the person that has committed this ***** is available on their system. As long as these contracts are paid for monthly, Vodacom can't care less. It is the customer's problem. None of their own wrong doing. No inconvenience to them. 'We'll take our time'...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Dec 2019, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2019, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KR
Karel R's updateReviewer Update
06 Jan 2020, 12:536 January - no call from Vodacom as yet. Note Vodacom response 'in due co****'. Confirming my statement of ' no hurry' This is not really a priority for them. Chatz Cellular branch assisting has referred me to Vodaworld directly, also due to no-response to them as a service provider.
KR
Karel R's update06 Jan 2020, 12:53
Reviewer Update
6 January - no call from Vodacom as yet. Note Vodacom response 'in due co****'. Confirming my statement of ' no hurry' This is not really a priority for them. Chatz Cellular branch assisting has referred me to Vodaworld directly, also due to no-response to them as a service provider.
Vodacom's replyOfficial
31 Jan 2020, 10:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please check your inbox, we have rep**** to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2020, 10:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please check your inbox, we have rep**** to you via email. Regards Consumer Website Team
Best regards,