OM
Orckert M
1 reviews | Active since Aug 2021
16 Aug 2021, 11:41
********** contract activation
Hello I was at a vodacom store in Pretoria East were I did an upgrade on my phone and I was **********ly ******* by a lady who opened up a new contract under my name and now I have been struggling to get the matter solved and it has been more than 6 months now and I have also took the matter to the ***** disputes but still nothing done so could you please assist me in getting my voice heard on this matter.
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Replies (2)
Vodacom's replyOfficial
16 Aug 2021, 11:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2021, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Aug 2021, 14:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Customer Kindly note that new line is cancelled and credit processed .Thank you".
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2021, 14:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Customer Kindly note that new line is cancelled and credit processed .Thank you".
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,