SM
Sisanda M

1 reviews | Active since May 2012

02 Jan 2023, 19:55

********** contract account opened using my name at Vodacom

Vodacom opened a ********** account using my name.

I received a call from one of vodacom agency telling me that I need to settle an outstanding balance to the amount of - +18000.00 of a contract I opened under my name that I was unaware of. Since I never opened any form of contract with Vodacom yet this already reflects badly on my credit scoring.

They requested me to submit documentation to enable them to conduct an investigation, I did as per the request and till date I still haven't received any form of response though the time frame I was given to resolve matter has lapsed. I still receive emails till date raiding me to settle account and offering me discount of something I have nothing to do with.

0
Replies (1)
Vodacom
Vodacom's reply03 Jan 2023, 08:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team