********** contract

Good day. I have a situation where a contract was obtained from vodacom using my details. I first noticed debit order presented by vodacom in December but had it reversed. My current account was debited again in January and I decided to call vodacom. They confirmed receiving an online application for a phone contract. I asked if all checks were done and they said based on my credit score there was no need for checks. I live in Brakpan and work in the Jhb CBD however the phone was delivered in Alexandra according to a lady called Cremilda at Vodacom. She gave me an email address to lodge a complaint ***.i lodged a complaint with Vodacom on 03.01.2020 explaining that I never app**** for any contract with them. I received a response on the 9th advising me that my ticket is closed. I responded and advised that I was not contacted and do not have knowledge of the matter being resolved. I received received several of the same messages and responded the same. I received a response on the 29th from Lennon confirming that the request is with ***** and they will contact me. I checked my bank account last night 03.02.2020 and noticed that they have debited me once again. I reversed the debit order and send them another email. To date I have not received any response from Vodacom wrt this case. This matter is affecting my bank account and credit scoring negatively. Vodacom should make an effort to increase their checks.