1 reviews | Active since May 2017

04 May 2017, 16:10

********** contract

<p>I'm very unhappy with how Vodacom deals into matters of a contract that was never signed for or authorized by me. I noticed my debit order with Vodacom kept on with a substancial amount with one of the highest package that was never authorized.</p> <p>Who gives them the right after i send an affidavid and copy of my ID document and till now no one has came back since February.</p> <p> </p> <p>Why we know it is a *****ulant contract, we paid up a contract nr of same amount and same package in full to switch over to Pay - as - u-go on that number. We ported a PAYG number over to Cell C. One factor that really specify this as *****ELENT is that you cannot PORT a contract number. They saw this opportunity and opened by themselfs another contract exactly the same so they could continue billing the account of the same amount.</p> <p> </p> <p>What do somone have to do to stop ***** in this country.</p> <p> </p> <p>U are going to loose a very good customer since the begining of Vodacom's birth.</p>

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Replies (2)
Vodacom
Vodacom's reply05 May 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 May 2017, 14:13
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team