1 reviews | Active since Oct 2015
********** contract
My name is Les Thurtell. Almost 2 years ago a contract was initiated by Vodacom for a data contract with a WIFI device. I never received this device, so never signed for anything. I noticed my Vodacom account jumped and when I queried I was told I had 3 contracts in place for which I was being billed. I contacted Vodacom and queried about the matter and was told to send an affidavit signed in front of the police through to them and request the contract to be stopped and the monies refunded. This was done, but to date nothing has happened. I contacted Vodacom again and was put through to all sorts of departments and no one wanted to help. Cancellations put me through to admin, admin put me through to accounts etc etc. I am most unhappy about this and need something to be done. I even tried to deal with a malaika sheriff at the Vodacom admin office who instructed me to get hold of the delivery agents and has refused to help me further. The number and email address she supp**** for the delivery agents do not exist. The contract is a Vodacom contract, why can't Vodacom sort it out? Please help
Thank you for raising this matter to our office.
A consultant will be in touch with you soonest.
Regards
MK
Consumer Website Team
Best regards,
Thank you for raising this matter to our office.
A consultant will be in touch with you soonest.
Regards
MK
Consumer Website Team
Best regards,
