********** contract

On the 09.01.2018 i received an email from Elroy , since then i haven't had anything from anyone at vodacom . below is the email i received .

Good morning Ms. Khosi Mazibuko

On behalf of Vodacom, kindly accept our sincere apology for this instance which resulting a Hellopeter Media Complaint.

I would understand your frustration as this is not in line with the service we wish to offer our customers and Vodacom's aim in achieving service excellence.

The reported instance was handed to our Group Forensics Department to review and revert back you directly, we have indicated that they should include our office in all correspondence as we will track the query progress.

Thank you for the time and effort taken to voice your dissatisfaction to our office, once we receive any update on this matter we will communicate.

Kindest regards Elroy