********** contract

i have an existing contact phone with vodacom since july 2016 and recently i found out that the are 2 additional contracts opened under my name, i was advised my call centre to do an affidavit and submit my id certified and 3 signatures on blank page. i then arranged to pay my monthly contract fee separately . i received reference number for the two ********** accounts on the 27 of November 2017, about 10 days later from the day i submitted my query. today is the 14 of December 2017 i haven't had any feedback from forensic and to my surprise i am getting a call from collections about the arrears of the other two ***** accounts in question. how do the list my account in arrears if i have a dispute under investigation and how come i dont even have a feedback from the forensic team. i also suspect this two accounts where done by vodacom employees because only vodacom have my contract info