********** contract

I received a call from Vodacom regarding unpaid amount on cellphone contract on November 2016. I told them i am using prepaid,. I don't have any contract with Vodacom that contract have been opened ********** . i asked them where the contract is opened. They refuse to give me information. They required me to fax affidavit, ID copy and spaceman signature. But insisted on email them they refuse. I wanted to get WIFI router on contract from Telkom and Vodacom both of them decline on November 2017. I check with my credit record to my surprise Vodacom listed me there as a bad payer. Hence i submitted all supporting for the account to be closed. Wrongful listed affect my Future and my life. I requested for them to close that account and remove my name