1 reviews | Active since Sept 2017
********** contract
3 Month ago I went to Keywest to upgrade my data account. I wanted to upgrade and get a new router. After completing the documents, they informed me that they cannot supply a router and suggested that I go to another Vodacom supplier. Corrie said that the contract is cancelled and I went to another shop. On August 7, my account was deducted, with 2 data contracts. The contract that never existed was not cancelled. A query was logged and I was assured that the almost R400 that was wrongfully deducted, would be deducted from my account due Sept 7. Sept they again deducted for the ********** contract, but now expecting the account to be about R800 less than they tried to deduct, I did not transfer enough money to cover the amount that they tried to deduct and the deduction did not go through. Now Vodacom requires me to pay all the money, for the ********** contract as well and then try and recover the money back from them. How is this possible. Why should I pay a contract that does not exist. Who gets commission on this? Do I have to open a police case to investigate? This is very unprofessional. Will you pay a car that you did not buy? Why pay a contract that does not exist? Many hours on the phone to Vodacom and all they say is pay the whole amount or all your lines will be suspended. I cannot afford to pay for a service I do not get or ordered!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
