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tshepiso M
1 reviews | Active since Jul 2018
04 Oct 2019, 11:59
********** contract
Hi Vodacom I have taken time to send documents through to *** and *** but one has since bounced. I expect somebody to come back to me and sort out the mess you've created last year. I'm not going to my story down here because its just too much. I can't however understand if you genuinely think that I defaulted on my contract, why did you take over a year to address the issue? ***
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Oct 2019, 12:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply04 Oct 2019, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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tshepiso M's updateReviewer Update
09 Oct 2019, 12:23Thanks for no action, now Masingita Jacobs Burnard (presumably your debt collectors) dropped me a statement e-mail for something I know nothing about.
tM
tshepiso M's update09 Oct 2019, 12:23
Reviewer Update
Thanks for no action, now Masingita Jacobs Burnard (presumably your debt collectors) dropped me a statement e-mail for something I know nothing about.
Vodacom's replyOfficial
16 Oct 2019, 11:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that your ***** query has been completed and matter referred to our Accounts Department to update your details. Kindly allow the Team resolve to finalize your query. We apologize for the inconvenience and appreciate your patience. Regards, Consumer Website Team
Vodacom's reply16 Oct 2019, 11:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that your ***** query has been completed and matter referred to our Accounts Department to update your details. Kindly allow the Team resolve to finalize your query. We apologize for the inconvenience and appreciate your patience. Regards, Consumer Website Team