********** Content Services Charge

Item: Vodacom
Rating: 3
Author: Catherine K

I was perturbed to see I have been billed R136,09 for “Content Services” that I have not subscribed to. What is Vodacom doing to limit the ******* behaviour of entities behaving *******ly and *****ing from its customers? How can this charge be reversed and prevented?

Kind regards, Catherine

Helpful (0)

Replies (3)

Vodacom's replyOfficial

28 Nov 2017, 11:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply28 Nov 2017, 11:56

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Catherine K's updateReviewer Update

28 Nov 2017, 12:05

I am not asking just about the ********** activity in relation to me personally but why Vodacom is facilitating ********** activity and processing payments in behalf of entities behaving *******ly and exploiting its customers.

Catherine K's update28 Nov 2017, 12:05

Reviewer Update

Vodacom's replyOfficial

05 Dec 2017, 13:17

Dear Catherine

Kindly be advised feedback has been sent to you via email.

Regards,

Best regards,

Vodacom's reply05 Dec 2017, 13:17

Official

Dear Catherine

Kindly be advised feedback has been sent to you via email.

Regards,

Best regards,