1 reviews | Active since Apr 2017

11 Jul 2017, 20:59

********** content charges on my vodacom account

<p>I was mortified to receive my vodacom account and see huge content charges coming through. Vodacom put me in contact with waspa who in turn urged me to write a complaint on their website which I did 2 weeks ago. I am furious as to how these charges came about as I am the only person who uses my tablet to surf the web. I have apparently been charged R50 a day for tapgamez services and a vidsmile service and a wantank service which I have no knowledge of. Never have I seen an email or a pop up screen asking if I want to subscribe to these services. I have requested proof that I asked for these sevices which have not been provided. Although the waspa site tells me I have now been unsubscribed, this is not good enough. I want a refund on these content charges. What pressure can vodacom bring to bear on optera telecom where these charges originate? ref ********** some invoices H7-3CMDF and H7-#VJB1 plus more to come. For vodacom to merely pass the buck is unacceptable, vodacom is charging me here and they need to help me sort out this ********** mess.</p>

0
Replies (3)
Vodacom
Vodacom's reply12 Jul 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2017, 14:38
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

's update13 Jul 2017, 16:41
Reviewer Update

Nothing received yet, and no one has contacted me. Ludwig