********** content charges on my vodacom account
<p>I was mortified to receive my vodacom account and see huge content charges coming through. Vodacom put me in contact with waspa who in turn urged me to write a complaint on their website which I did 2 weeks ago. I am furious as to how these charges came about as I am the only person who uses my tablet to surf the web. I have apparently been charged R50 a day for tapgamez services and a vidsmile service and a wantank service which I have no knowledge of. Never have I seen an email or a pop up screen asking if I want to subscribe to these services. I have requested proof that I asked for these sevices which have not been provided. Although the waspa site tells me I have now been unsubscribed, this is not good enough. I want a refund on these content charges. What pressure can vodacom bring to bear on optera telecom where these charges originate? ref ********** some invoices H7-3CMDF and H7-#VJB1 plus more to come. For vodacom to merely pass the buck is unacceptable, vodacom is charging me here and they need to help me sort out this ********** mess.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Nothing received yet, and no one has contacted me. Ludwig
Nothing received yet, and no one has contacted me. Ludwig
